FAQs

What Shipping Methods Are Available?

How do promotional codes work?

Promotional codes allow you to enjoy exclusive initiatives and promotions.
If you are signed up for our newsletter, you will receive regular HELLKEY for all active promotions. Enter the code in your Shopping Bag and click “Apply”.

The code can only be used on one order and applies only to items sold by Hellberg-shoes.com, provided they are covered by the promotion. If the code doesn’t work, check the date and validity, as well as which items and categories the newsletter received says are covered by the promotion.

How to order

1. From the item page, select the desired color and size of the product
2. Add the product to your Shopping Bag
3. Once you have finished shopping, click the “Proceed to Checkout” button in your Shopping Bag
4. Enter your email and your shipping address
5. Select  shipping and a payment method
6. Check that the information you entered is correct and click “Purchase Now”.

If you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication for your payment to be authorized. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, by the established procedures of the credit card provider.

You will receive a confirmation email shortly after with the details of your order. As soon as your order is sent, you will receive one or more Shipping Confirmation emails.

What Payment Methods Are Accepted?

You can choose between our various secure payment methods. All major payment methods is accepted. (Visa, MasterCard, Stripe, Wise, PayPal, GooglePay, ApplePay, AmericanExpress, Bank Transfer)

Payments Security.

On Hellberg-shoes.com, every purchase is made with maximum security thanks to the use of Stripe Payments secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “HTTPS” URL prefix and the lock symbol that appears in the browser’s address bar.

Do I need an account to place an order?

Nope! You are welcome to place an order without having to create a  user account. No sign-up or login is required to order.

How Do I Track My Order?

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in  your Order page or via courier website. If you are a registered user, you can find all information related to the order in your account page.

If any questions You can always use our online support as well.

How Can I Cancel Or Change My Order?

You can’t make changes, but you can cancel an order within 3 hours of placing it. To cancel an order please contact us.

How Can I Return a Product?

You can return the item within 30 days of the delivery date by following the instructions below.

1. Fill out the Return Form.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.